Refund & Dispute Policy

Refunds and Disputes

When you pay for an order, the money is held by us rather than passed straight to the seller. It stays there until the order is settled.

• Confirm delivery to release payment to the seller.
• If a seller does not deliver by the deadline, you may cancel for a full refund.
• If something is wrong with what you received, open a dispute before the confirmation window closes.
• Staff review the evidence from both sides and may release the payment, refund it, or split it.

Deals arranged outside the site are not covered by any of this.